FAQ

How can I place an order?

On the product page you wish to purchase, click BUY NOW. Enter your shipping information and click PLACE ORDER & PAY. A purchase confirmation email will be sent to the email you registered with, and your purchase will be completed.
What payment methods are available?

We only accept Cash on Delivery (COD). If you prefer other payment methods, please purchase from our Lazada or Shopee store. (COD, Credit Card, PayPal, GCash, etc.) 🔗 Lazada Shop: https://www.lazada.com.ph/shop/saroos-auto-supply 🔗 Shopee Shop: https://shopee.ph/shautosupply
How can I check my order history?

After logging in, click on your nickname at the top. From the dropdown menu, go to My Order to check your order history.
Can I get a tax invoice or a cash receipt?

Yes, it is possible. After making a purchase, please leave us a message. If the product has not been packaged yet, we will send a physical copy along with the product. If the product is already packaged, we will send you a photo instead.
How long does shipping take?

We use J&T for shipping, and the estimated delivery time is as follows.
How is the shipping cost calculated?

Customers do not need to calculate the shipping fee themselves. It is automatically calculated and displayed at checkout. However, in special cases, we may contact the customer, and the shipping fee may be adjusted accordingly.
Do you offer international shipping?

We do not support international shipping.
How can I return or exchange an item?

If there is an issue with the product, returns or exchanges are possible. In this case: Contact us first before returning the item. Send the item to us using LBC. Once we receive the item, we will inspect it for any issues. If we confirm the issue, we will ask the customer whether they prefer a refund or an exchange.
Who is responsible for the return shipping fee?

If the product has an issue, we will cover the return shipping cost.
How can I place an order?

On the product page you wish to purchase, click BUY NOW. Enter your shipping information and click PLACE ORDER & PAY. A purchase confirmation email will be sent to the email you registered with, and your purchase will be completed.
What payment methods are available?

We only accept Cash on Delivery (COD). If you prefer other payment methods, please purchase from our Lazada or Shopee store. (COD, Credit Card, PayPal, GCash, etc.) 🔗 Lazada Shop: https://www.lazada.com.ph/shop/saroos-auto-supply 🔗 Shopee Shop: https://shopee.ph/shautosupply
How can I check my order history?

After logging in, click on your nickname at the top. From the dropdown menu, go to My Order to check your order history.
Can I get a Sales invoice or a receipt?

Yes, it is possible. After making a purchase, please leave us a message. If the product has not been packaged yet, we will send a physical copy along with the product. If the product is already packaged, we will send you a photo instead.
Do you offer discounts for wholesale or bulk orders?

This page already offers the lowest discounted price, even lower than our offline store, Lazada, or Shopee. Additionally, wholesale purchases are only available for stores that have signed a wholesale agreement with us.
What is the warranty policy for parts?

We guarantee the functionality of our products. However, there is no warranty on the product. If the buyer wants to exchange the product due to a functionality issue, they must provide proof (photo or video) showing the problem.
What should I do if I receive a defective product?

If you receive a defective product, please contact us with photos and videos. We will either exchange the product or accept the return and issue a refund.
Do you provide installation guidance?

No, we do not provide detailed installation instructions. We only offer general guidelines on important precautions during installation. For specific installation procedures, please visit a professional repair shop near you
Can I get technical support?

Yes, it is possible, but it does not apply to all cases. Each product has different characteristics, and in many cases, a physical inspection is necessary. If you need technical support, we recommend visiting our store with your vehicle.